Cancellation and Refunds

If you change your mind within 48 hours of paying, and your reading has not yet been started, contact us and we will cancel the booking and refund the full amount to your original payment method. Nothing is deducted.

Where a reading has already been started within that 48 hours, the section below applies instead.

Each reading is prepared by hand for one person and is not an off-the-shelf product. Once preparation has begun, the booking can no longer be cancelled and the fee is non-refundable.

If you are a consumer and the law of your country gives you a fourteen-day right to cancel a distance purchase, then by booking you expressly ask us to begin preparing your reading straight away, and you acknowledge that you lose that cancellation right once preparation has begun.

A reading is a bespoke written work delivered to you in full, so it is not refundable once delivered.

If you believe a reading was never delivered, or was delivered materially incomplete — for example with a question genuinely left unanswered — contact us and we will put it right, either by completing the reading or by refunding it. This is in addition to your statutory rights.

The single follow-up question included in the Executive Consultation is part of the consultation fee. It is not refundable separately, and it does not expire.

If a payment fails but you are still charged, or if you are charged twice for the same booking, contact us and we will refund the duplicate in full once the payment is verified.

If a payment is taken and a booking is cancelled at our end because your details could not be used, you receive a full refund.

Contact us through akashasouljourney.com, or from the account settings inside the app, quoting the email address on your account and the date of your booking. If you have an order reference, include it.

We reply within five working days. Approved refunds are returned to the original payment method and usually reach you within five to ten business days, depending on your bank or card issuer.

Nothing in this policy affects your statutory rights, including any right you have under consumer law where a service was not provided with reasonable care and skill. If you are not satisfied with how we have handled a complaint, you may refer it to your local consumer protection body.