Privacy Policy

Akasha Soul Journey provides Akashic Record readings and private consultations, delivered remotely through akashasouljourney.com and this site.

For the purposes of data protection law, Akasha Soul Journey is the controller of the personal information described in this notice. That means we decide what is collected, why, and how long it is kept. If you have a question about this notice, or about the information we hold about you, please contact us through akashasouljourney.com or from the account settings inside the app.

This notice explains what we collect, why we collect it, who we share it with, how long we keep it, and the rights you have over it.

We collect only what a reading and an account actually require.

• Account details: your first name, last name and email address. Your password is stored in encrypted form, and we never see it.
• Booking details: your full name at birth, your current name if it differs, your date of birth, your place of birth, the area of interest or questions you submit, and any background information you choose to provide.
• Your reading: the written reading we prepare for you. For the Executive Consultation this also includes the recording of the session, your single follow-up question, and our written response to it.
• Payment information: a payment reference, the amount, the currency, your email address and the status of the payment. Your card details are entered directly with our payment provider. We never receive or store them.
• Consent records: what you agreed to, and when, so that we can demonstrate the choices you have made.
• Technical information: the pages you request and the errors the site records. If you accept analytics cookies, we also collect the usage information described under Cookies and analytics below.

We use your information for these purposes only:

• To create and run your account, prepare your reading and deliver it to you privately. The lawful basis is performance of our contract with you.
• To take payment, confirm that it succeeded, and keep the transaction records we are required to keep for tax and accounting. The lawful basis is performance of our contract and our legal obligations.
• To answer your enquiries and to put things right if something goes wrong. The lawful basis is our legitimate interest in supporting the people who book with us.
• To keep the service secure and prevent misuse. The lawful basis is our legitimate interest in protecting the site, our clients and their private documents.
• To send you marketing emails, or to measure how visitors use the site with analytics cookies. The lawful basis is your consent, which you can withdraw at any time.

The details you submit for a reading — your birth details, the questions you bring, and any background you share — can reveal sensitive information, including beliefs, health or personal circumstances.

We treat that information as sensitive. We process it only on the basis of the explicit consent you give when you submit the booking form, and only for the purpose of preparing your reading. We do not use it for marketing, and we do not disclose it to anyone other than the reader preparing your reading.

Account, booking and consent records are held in our application database. Completed readings, session recordings and follow-up responses are held in private file storage. They are reachable only by you after you sign in, and by the reader who prepared them. There is no public link to them.

We share the minimum necessary information with the service providers who make this possible, and only for the purposes described above:

• Our application hosting and database provider, which stores the records described in this notice.
• Our payment provider, which processes your payment and tells us whether it succeeded.
• Our email provider, which sends account and delivery emails to the address on your account.
• Our analytics provider (Google Analytics), and only if you have accepted analytics cookies.

These providers act on our instructions under written terms, and where your information is transferred outside the country you live in, we rely on the safeguards those terms provide.

We do not sell your personal information. We do not run advertising or remarketing, and we do not share your reading with anyone, ever.

We keep your account, your bookings, your questionnaire answers and your reading documents for as long as your account exists, so that you can return to your reading whenever you wish to.

Transaction records are kept for six years where tax and accounting law requires it, even after an account is deleted.

Analytics data is kept for fourteen months, the standard retention period for Google Analytics 4.

If you ask us to delete your account, we remove your profile, your bookings, your questionnaire answers, your readings, your recordings and your follow-up responses, apart from the transaction records we are legally required to retain. We action deletion requests within thirty days.

Information is encrypted in transit between your browser and our servers. Passwords are stored in encrypted form. Private documents are held in private storage, behind sign-in, and are never exposed through a public link.

No system can be guaranteed perfectly secure, but we limit access to the people and systems that genuinely need it, and we review those limits as the service grows.

The site works fully without analytics cookies. If you decline, everything remains readable and bookable.

We store your cookie choice in your browser so that we do not ask you again on every visit. This is strictly necessary to remember your decision, and it is not a tracking cookie.

If you accept, we use Google Analytics 4 to understand how visitors find the readings and where they lose interest — which pages are opened, how long they are read, and which link brought a visitor to the site. Google Analytics sets cookies for that purpose. All measurement categories are switched off until you accept, and we do not use advertising, remarketing or cross-site tracking tags.

You can change your mind at any time using the Cookie settings link in the footer of every page. You can also clear cookies and site data in your browser at any point.

You have the following rights over the information we hold about you:

• Access: a copy of the personal information we hold about you.
• Correction: correction of anything inaccurate or incomplete.
• Erasure: deletion of your account and the information in it, apart from records we must keep by law.
• Restriction: a pause on how we use your information while a question about it is resolved.
• Portability: a copy of the information you gave us in a structured, machine-readable format.
• Objection: an objection to processing we base on our legitimate interests.
• Withdrawal of consent: withdrawal of consent for analytics or marketing at any time, without affecting anything done beforehand.

You can exercise most of these from the account settings inside the app, including deleting your account and withdrawing marketing consent. For anything else, contact us through akashasouljourney.com.

We respond within one month. If you are not satisfied with our response, you have the right to complain to your local data protection authority — in the United Kingdom, the Information Commissioner's Office.

We only send marketing emails if you have opted in. Booking confirmations, delivery notifications and other messages about a purchase you have made are not marketing, and are sent so that you receive the reading you paid for.

Every marketing email contains a one-click unsubscribe link, and you can also turn marketing off from your account settings.

This service is for adults. You must be at least eighteen years old to create an account or book a reading, and we do not knowingly collect information from anyone under eighteen. If you believe a minor has booked, contact us and we will delete the account and its records.

We may update this notice as the service changes or the law requires. The date at the top of this page shows the current version. Where a change materially affects how we use your information, we will tell you by email or with a clear notice on the site before it takes effect.